FAQs

My Account FAQs

Do I need to have an account to order?

Yes, there are some perks for you to have an account with us:

  • Quick checkout process
  • Easily view your order status and order history
  • Receive updates detailing our new releases and special promotions

 

What if I forgot my password?

On the login page, click “Forgot your password?” and you’ll be redirected to a page where you can create a new password.

 

What if I typed the wrong email address?

Please contact us so we can change your email address. We can change your email address, name, and address.

 

Payment FAQs

Are there any exchange rates?

All of our transactions are based in US Dollars. If your credit card is based in another currency, your order total will be calculated in accordance with the daily exchange rate of the date your card issuer processes the transaction.

 

What payment methods do you accept?

We accept PayPal payments, which means that you can complete your payment through credit cards (such as Visa, MasterCard, American Express, etc.), bank accounts, buyer credit, or PayPal account balances. If you don't have a PayPal account, don't worry! You can directly pay with your credit cards.

 

How secure is my online payment?

When purchasing online using your credit card, all of your information is entered into a SSL secure web page. Your information is then SSL-encrypted and sent directly to our credit card provider's network, where your card and transaction is authorized and approved. Your credit card information is not stored on our servers.

 

Order FAQs

How do I change or cancel my order?

 

Please contact us as soon as possible if you need to modify or cancel your order. Make sure to provide your order number and the modification you would like to make and we'll confirm once the modification has been made. Please note that any orders that have already been packed or shipped cannot be modified or cancelled.

Any order changes or cancellation after you receive the order will abide by our return policy

 

How do I set my shipping address?

Since our website and service are based on English, all the information that you typed in is required to be English input method, including punctuation. If certain letters of your address contain Non-English letters, you are advised to use the similar English ones instead.

 

Can I change my shipping address after placing an order?

Please be advised that your shipping address cannot be revised after the order has been processed or shipped. Kindly update your shipping address to your residential address instead of your vacational address as we do not know how long the destination's customs department will have the package on hold.

 

When will my order arrive?

The delivery time is based on the location you live in. Once the order has shipped, we will a shipping confirmation to you so that you can view your order status. We are not responsible for delays caused by the customs department in your country.

 

How do I track my order?

We will email you as soon as your order has shipped. You can login your account, see the tracking number and track the parcel by going to the website we suggest.

 

Can I use several discount codes in one order?

Promotion and discount codes cannot be used in conjunction with other promotions and discounts unless stated otherwise.

 

What Do I Do If I Have Missing Items In My Order?

If something is still missing, please contact us immediately.

 

Shipping FAQs

When will my order be processed?

All orders are handled and shipped out from our warehouse in China. Please allow extra time for your order to be processed during holidays and sale seasons.

Most of items will be shipped out in 3-6 business days. Some may take longer if your order includes popular items experiencing stock availability issues, so some orders might take between 6-8 business days to process.

Please contact us if you do not receive shipping confirmation after 8 business days from the day you completed your payment.

 

How will my order be shipped?

For shipping methods, please read here.

 

Will I be charged with customs and taxes?

The prices displayed on our site are tax-free in US Dollars, which means you may be liable to pay for duties and taxes once you receive your order.

Import taxes, duties and related customs fees may be charged once your order arrives to its final destination, which are determined by your local customs office.

Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.

 

Is my order eligible for free shipping?

Yes, we offer free shipping site wide. However, the Free Shipping plan usually takes longer for the order to arrive. If you would like to receive your order quickly, please select our Express Shipping method, which of course is faster but more expensive.

 

Return FAQs

How do I return an item?

If you are not happy with your purchase and wish to return an item, please contact us within 7 days from receiving your order. Please provide your order number as well as the reason for your return. Our customer service team will review the return request and will send further instructions if the return is approved.

For details, please see our Return Policy. All returns must be in original condition with packaging intact.

 

Will shipping be covered for my returns?

All return shipping fees and other miscellaneous fees are the responsibility of the customer.

 

What if the item(s) I received are defective/incorrect/damaged?

Please contact us within 7 days from receiving your order if you received merchandise that is incorrect, missing, and/or defective. Please include your order number, photographs of the item(s) and all related references upon receiving your package. We will do our very best to resolve your case as soon as possible.

 

How long is the return process?

Processing returns may take up to 7 business days from the day we receive your return. We will email you to confirm once your return has been processed.

 

When will I receive my refund?

All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 7 business days of receipt of the returned item or cancellation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account.

If you haven't received a credit for your return yet, here's what to do: Contact the bank/credit card company. It may take some time before the refund is posted to your account.

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