A The delivery time is based on the location you live in. Once the order has shipped, we will a shipping confirmation to you so that you can view your order status. We are not responsible for delays caused by the customs department in your country.

A Please be advised that your shipping address cannot be revised after the order has been processed or shipped. Kindly update your shipping address to your residential address instead of your vacational address as we do not know how long the destination's customs department will have the package on hold.

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Since our website and service are based on English, all the information that you typed in is required to be English input method, including punctuation. If certain letters of your address contain Non-English letters, you are advised to use the similar English ones instead.

 

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Please contact us as soon as possible if you need to modify or cancel your order. Make sure to provide your order number and the modification you would like to make and we'll confirm once the modification has been made. Please note that any orders that have already been packed or shipped cannot be modified or cancelled.

Any order changes or cancellation after you receive the order will abide by our return policy. 

A When purchasing online using your credit card, all of your information is entered into a SSL secure web page. Your information is then SSL-encrypted and sent directly to our credit card provider's network, where your card and transaction is authorized and approved. Your credit card information is not stored on our servers.

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We accept PayPal payments, which means that you can complete your payment through credit cards (such as Visa, MasterCard, American Express, etc.), bank accounts, buyer credit, or PayPal account balances. If you don't have a PayPal account, don't worry! You can directly pay with your credit cards.

 

A All of our transactions are based in US Dollars. If your credit card is based in another currency, your order total will be calculated in accordance with the daily exchange rate of the date your card issuer processes the transaction.

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Yes, there are some perks for you to have an account with us:

• Quick checkout process
• Easily view your order status and order history
• Receive updates detailing our new releases and special promotions

A Please contact us so we can change your email address. We can change your email address, name, and address.

A On the login page, click “Forgot your password?” and you’ll be redirected to a page where you can create a new password.