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Order FAQS

  • Q What Do I Do If I Have Missing Items In My Order?

    A If something is still missing, please contact us immediately.
  • Q Can I use several discount codes in one order?

    A Promotion and discount codes cannot be used in conjunction with other promotions and discounts unless stated otherwise.
  • Q How do I track my order?

    A

    We will email you as soon as your order has shipped. You can login your account, see the tracking number and track the parcel by going to the website we suggest.

     
  • Q When will my order arrive?

    A The delivery time is based on the location you live in. Once the order has shipped, we will a shipping confirmation to you so that you can view your order status. We are not responsible for delays caused by the customs department in your country.
  • Q Can I change my shipping address after placing an order?

    A Please be advised that your shipping address cannot be revised after the order has been processed or shipped. Kindly update your shipping address to your residential address instead of your vacational address as we do not know how long the destination's customs department will have the package on hold.
  • Q How do I set my shipping address?

    A

    Since our website and service are based on English, all the information that you typed in is required to be English input method, including punctuation. If certain letters of your address contain Non-English letters, you are advised to use the similar English ones instead.

     

  • Q How do I change or cancel my order?

    A

    Please contact us as soon as possible if you need to modify or cancel your order. Make sure to provide your order number and the modification you would like to make and we'll confirm once the modification has been made. Please note that any orders that have already been packed or shipped cannot be modified or cancelled.

    Any order changes or cancellation after you receive the order will abide by our return policy

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